Refund policy

Refund Policy

We at Nexlev strive to ensure the satisfaction of our customers with every purchase. However, we understand that there may be instances where a refund is necessary. This policy outlines the procedures and conditions under which refunds are provided.

Eligibility for Refund

Refunds are only applicable to purchases made directly through the Nexlev website.
To be eligible for a refund, customers must provide proof of purchase, such as an order number or receipt.
Refund requests must be submitted within 7 days of the original purchase date.
The product must be in brand new condition, with the original packaging and all items delivered with the product.

Refunds May Be Issued Under the Following Circumstances

Product or service is defective or damaged upon receipt.
Product or service does not match the description provided on our website.
Unauthorized charges or billing errors.

Refunds Will Not Be Provided in the Following Situations

Change of mind or buyer’s remorse.
Incompatibility of the product or service with the customer’s equipment or system.
Failure to use the product or service due to lack of understanding or expertise.
Damage or dents incurred during the return shipping process.
Tampered or missing barcode from the product upon receipt.

Refund Process

To request a refund, customers must contact our customer support team at support@nexlev.in.
Upon receipt of a refund request, our team will review the claim and determine eligibility.
If the refund request is approved, the refund will be processed to your bank account/card within 2-4 business days once the product is received by us.

If you have any questions or concerns regarding our refund policy, please contact us at support@nexlev.in.

Nexlev reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase on our website, you agree to abide by the terms and conditions outlined in this refund policy.